Service Manager

The Service Manager is responsible for overseeing the Service Department and managing both the company fleet and external customer needs.

Shop Operations

  • Oversee and ensure safe, efficient, and profitable shop operations
  • Schedule and coordinate work with Shop Foreman
  • Create all new work orders, and follow-up and ensure timely closing of each
  • Complete estimates as required for repair work to be done
  • Communicate shop schedule and equipment repair updates with clients and dispatchers
  • Delegate road calls and handling GTS breakdowns on the road
  • Become proficient in shop software (Kona, Axon, etc.). Keep shop software and computers up to date and purchase/replace equipment as needed

Safety & Compliance

  • Develop and implement shop safety procedures, trainings, and processes
  • Remain current with OSHA, EPA, and DOT regulations and distribute information accordingly
  • Be knowledgeable and keep up to date with State Inspection rules and regulations


  • Provide direct supervision of all service department staff (technicians, foreman) and maintain employee accountability for work completed
  • Conduct ongoing and annual reviews for all service department staff (technicians, foreman), including gathering data, providing feedback, conducting formal reviews, and recommending appropriate performance increase
  • Manage hiring and onboarding of new technicians, including screening and interviewing candidates, hiring, and providing new hire training
  • Facilitate monthly shop meetings

Fiscal Responsibility

  • Responsible for the timely review of maintenance costs and client pricing
  • Responsible for shop overhead costs and monitoring billable hours for technicians
  • Develop and propose annual departmental budget

Additional Responsibilities

  • Evaluate current processes and make recommendations for increased efficiency, accuracy, and productivity
  • All other duties as assigned



  • High School Diploma or GED
  • Valid driver’s license
  • Previous experience in managing a team
  • Excellent customer service and communication skills
  • Excellent computer skills and ability to utilize computer programs and software effectively
  • Knowledge of OSHA, EPA, and DOT regulations and compliance

Preferred Qualifications:

  • Transportation industry knowledge and experience
  • CDL holder

In addition to the aforementioned qualifications, candidates must be able to meet the following expectations:

  • Ability to routinely use standard office equipment (i.e. computers, telephones, photocopiers, etc.)
  • Frequently required to sit, talk, hear, stand, walk, reach, stoop, and kneel
  • Ability to lift or move up to 50 pounds
  • Ability to work in a fast-paced environment
  • Exposure to fumes of airborne particles, moving mechanical parts, and vibration
  • Exposure to high noise levels
  • Ability to handle “on the road” situations that develop (weather conditions, accidents, etc.)
  • Vision Requirements: close vision, distance vision, depth perception


Compensation: $55,000-$70,000 base salary (pay negotiable with experience), plus bonus structure

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