Assistant Store Manager (Parts)
The Assistant Store Manager (Parts) is responsible for overseeing the daily operations of the parts department at the Columbia, PA location, including sales, customer support, warehouse operations, and delivery dispatching. This role also communicates and collaborates frequently with the other locations (Beavertown, PA and Ephrata, PA). This position is a full-time role and will work on-site in Columbia, PA, Monday-Friday (7:00 AM – 5:00 PM).
Operations & Sales:
- Serve as an inside sales specialist, including handling counter sales and phone and email sales, and supporting the outside sales team.
- Respond to and follow up with customers’ needs while providing outstanding customer service
- Coordinate and dispatch delivery routes for Columbia, prioritizing optimization of drivers and times, as well as communicating deliveries for the purpose of integrating deliveries to/from alternate locations (Beavertown, Ephrata)
- Receive and verify incoming product shipments and process required paperwork and documentation.
- Support inventory control activities include returns, core tracking, cycle counts, and damage reporting. Assist with inventory management and adjustments, as needed.
- Facilitate inventory transfers between stores (including proper paperwork transfer)
- Assist Parts Manager with evaluation of inventory, and make recommendations on items and quantities to purchase and stock. Assist Parts Manager with stock purchases for inventory
- Develop and maintain a positive working relationship with Beavertown and Ephrata stores, and collaborate and coordinate as appropriate
- Maintain tidiness of store, including stocked and organized shelves, and electronic displays
- Collaborate with Service Department (Service Manager and Shop Foreman) on parts management for internal customers/technicians
Additional Responsibilities:
- Assist with evaluating current processes and make recommendations for increased efficiency, accuracy, and improvement
- Provide on-site leadership and support training and onboarding initiatives within the parts department
- Promote a positive working environment and build strong relationships with colleagues, customers, and vendors
- All other duties as assigned
Qualifications:
- 3+ years parts operations or parts management experience, preferably with heavy duty/ truck & trailer parts
- Previous management experience, including effectively leading a team
- Excellent communication and interpersonal skills and ability to positively interact with individuals across the business (customers, colleagues, vendors, etc.). Ability to collaborate and work effectively with others
- Strong computer skills & ability to utilize computer programs and software effectively
- Exceptional problem solving and analytical skills, and a strong attention to detail
- Ability to lift up to 50 pounds
- High School Diploma or GED.
- Valid, current driver’s license
Preferred Qualifications:
- Forklift Certification
- Previous experience training and development
In addition to the aforementioned qualifications, candidates must be able to meet the following expectations:
- Ability to routinely use standard office equipment (i.e. computers, telephones, photocopiers, etc.)
- Frequently required to sit, talk, hear, stand, walk, reach, stoop, and kneel
- Ability to lift or move up to 50 pounds
- Ability to work in a fast-paced environment with minimal oversight
- Exposure to fumes of airborne particles, moving mechanical parts, and vibration
- Exposure to high noise levels
- Ability to handle “on the road” situations that develop (weather conditions, accidents, etc.)
- Vision Requirements: close vision, distance vision, depth perception
